FAQ

Internet payments by credit card are carried out using the WEBPAY™ processing system, which provides the ability to pay with cards of the international payment systems VISA and MasterCard (all types), as well as the BELKART system.

The WEBPAY™ electronic payment system meets the most strict security requirements: data is transferred via a separate channel using modern encryption methods, eliminating any possibility of intercepting confidential information. Data is transmitted in encrypted way and stored exclusively on a specialized server of the WEBPAY™ system.

You can get more detailed information about the WEBPAY™ electronic payment system on the official website of the system by clicking on this link . If you have any questions regarding paying by credit card, you can call +375 (29) 608-06-86 or write to [email protected].

Payment is fulfilled according to the procedure described below:

1. Go to the deposit page co.ftm.by/deposit at your personal account (you should be logged in to deposit funds).
2. In the drop list under the «INVESTMENT ACCOUNT» column please select the trading account which you want to deposit.
3. In the line under the «SUM» column please enter the required amount to deposit the balance.
4. Click the «Deposit funds» button.

After clicking the «Deposit funds» button, you will be transferred to a special secure payment page WEBPAY™ processing system. The payment page will indicate the order number and payment amount. In order to proceed with payment, you must enter your credit card information and to confirm the payment by clicking the «Pay» button.

Please pay your attention: after finalizing a payment with a bank card, it is necessary to save the received card checks (payment confirmation) in order to compare with extracts from card account (in order to confirm operations performed in case of dispute situation).

Refunds are made directly to the card which was used for payment. If you need to apply for fund refund, call +375 (29) 608-06-86 or write to [email protected].